1
Upload the logo
Select an image file in the signup form. The browser sends it to the backend and stores it with the tenant.
Help
Setup instructions, without the noise.
Use this page when a client needs the checklist for logo upload, DNS, router configuration, and portal publishing — or when a real question needs a real answer.
Real people answer
Not a ticket queue that goes quiet
2
Point the domain
Add the required DNS records, then confirm the custom domain is resolving to the portal host.
3
Configure the router
Apply the captive portal address, DHCP, and WiFi settings, then re-run the status check.
Troubleshooting
Common issues
- The portal still shows the default logo because the tenant has not been saved yet.
- The status page says pending when DNS records are not active.
- Router readiness stays on hold until the client finishes the captive portal settings.
Short path
Fastest route to live
- Create the tenant.
- Upload logo and brand colors.
- Set the custom domain.
- Run the router check.
- Publish the portal.
Frequently asked questions
The questions our own support team hears most, answered straight — no "contact us to find out."
Billing
What happens if a payment fails?
Your account enters a 5-day grace period. During that window your dashboard flags the account as past due, but your captive portal keeps serving guests normally. If the balance isn't settled within 5 days, portal-facing features (splash page, voucher issuance, ads) are suspended until payment goes through. Nothing is deleted — your configuration and history stay intact.
Routers
How does router auto-configuration work?
Once a router is paired to your tenant, its captive portal address, DHCP, and WiFi settings are pushed from your dashboard — there's no manual firmware editing. Re-run the status check any time to confirm a router picked up the latest configuration.
Domains
How do I move from the free subdomain to my own domain?
Add your domain in the dashboard, then create the DNS records it gives you. We check those records against live DNS — not a self-tick box — so the domain only goes active once it's actually resolving correctly. Guests never see the underlying subdomain once your domain is verified.
Routers
Can I manage more than one router or location?
Yes — every plan includes unlimited routers and locations with no per-router charge. Add as many as you run from the same dashboard, and manage them all with the same branding, monetization, and access rules, or vary settings per location if you need to.
Monetization
How do I set up vouchers or data plans?
From your dashboard's monetization settings, define voucher bundles (data or time-based) or paid data plans, then choose whether guests see ads, a voucher/data plan option, or both on the splash page. Redemptions and views are tracked automatically — no separate voucher printer or ad-tech account needed.
Messaging
How do SMS credits work?
SMS is built into the platform for guest and account signup verification plus account notifications — there's no separate provider or API key to configure. Usage is visible from your dashboard alongside your other activity.
Support
Need help beyond this page?
Email info@isnfreewifi.co.za with your tenant slug, domain, and router model so support can confirm what still needs attention before replying.