Terms & Conditions

By creating a business account, publishing a captive portal, or otherwise using the ISN Free WiFi platform ("the Platform"), you agree to these Terms & Conditions on behalf of yourself and the organization you represent. If you do not agree, do not create an account or use the Platform.

You must be authorized to act on behalf of the business, ISP, or venue you are registering, and must provide accurate business, contact, and billing information. You are responsible for keeping your login credentials confidential and for all activity carried out under your Business Account, including actions taken by staff you invite.

Standard access to the Platform is billed at a flat monthly fee (R1,500/month by default, unless a different rate has been agreed with your account) with no per-guest or per-router surcharges under the standard plan. Fees are billed in advance for each billing cycle and are non-refundable except where required by law. You are responsible for keeping your payment method current; failed payments trigger the grace period described below.

Subscription fees and SMS credit purchases may be paid by card (processed through our payment partner) or by manual EFT using the banking details shown in your dashboard. Card payments are settled immediately; EFT payments are credited once received and reconciled, which may take longer.

Subscription fees are billed in advance and are non-refundable except where required by law, consistent with Section 4. SMS credits are sold as a prepaid, non-expiring balance debited only as messages are actually sent on your behalf; purchased credits are likewise non-refundable once added to your balance, except where a payment was charged in error (e.g. a duplicate or failed transaction that was nonetheless credited, or a card charge that did not correspond to a genuine purchase request you made) — contact us and we will investigate and correct any such error, including a refund where appropriate.

If you enable auto top-up with a saved card on file, your card will be charged automatically for your configured top-up amount whenever your SMS credit balance drops to your configured alert threshold, without further confirmation from you each time. You may disable auto top-up, change your saved card, or change your threshold and top-up amount at any time from your dashboard. Without a saved card on file, auto top-up instead creates a pending request for you to pay manually by EFT.

Starting a trial, paying for your subscription immediately, or updating your saved card each require a small R5.00 charge first, solely to confirm the card is real. Our payment processor does not support automatically refunding this charge. Instead of a cash refund, your account is credited with 10 free SMS credits (equal to R5.00 of value at the standard R0.50/credit rate) the moment card verification completes.

On request, ISN Free WiFi will configure a tenant's router at no additional charge. The first time we configure a given router model for you, we may ask you to ship the physical unit to us so our team can study, configure, and test it directly — this lets us fully document that model's setup so that every router of the same model after that can be configured remotely, or by you directly using a specific setup script we provide, without needing to be shipped again.

Once a router you have shipped to us is received, our team will configure it and return it within 14 days, sent back out to you on day 14. Courier/transit time to us and back to you is excluded from that 14-day window in both directions, since transit time is outside our control and not predictable — the 14 days counts only the time the router is physically with our team.

Shipping a router to us for configuration does not pause or extend your subscription or trial countdown, including for the period the router is in our possession — your billing cycle continues as normal throughout.

For large or multi-site deployments where shipping a router to us is not practical (for example, retail chains, hospitals, universities, or other large campus deployments), let us know by email and we will agree a suitable way forward with you directly — such as an on-site visit, remote configuration session, or another arrangement suited to your deployment.

If a payment fails, your Business Account enters a 5-day grace period during which your dashboard will flag the account as past due but your captive portal continues to serve guests. If payment is not resolved within that window, portal-facing features (splash pages, voucher issuance, advertising, survey-supported unlocks) are suspended until the outstanding balance is settled. Suspension does not delete your configuration, branding, or historical data.

• You are responsible for the accuracy of the branding, terms, and content you publish on your own captive portal, and for your own relationship and terms with your Guests.
• You must comply with all laws applicable to operating public or guest WiFi in your jurisdiction, including any local requirements around guest registration or data retention.
• You may not use the Platform to distribute unlawful content, run open relays for abuse, or interfere with the security or normal operation of the Platform or other tenants' portals.
• Router credentials and CLI access granted to your account must not be shared outside your organization; actions taken through router management tools are logged against your account (see Section 7).
• Content filtering is opt-in and entirely under your control — the Platform blocks only the domains you enter yourself, nothing is pre-blocked on your behalf, and you are responsible for what you choose to block or allow. The optional VPN mitigation feature blocks common VPN ports and known public DNS-over-HTTPS providers, but is best-effort only — it is not, and is never represented as, a guarantee that VPN use or other circumvention is fully prevented. Real-time enforcement is only available for supported router models; other models require manual configuration guidance provided in your dashboard.

Each tenant's data — guest records, portal configuration, billing, and analytics — is logically isolated from every other tenant on the Platform and is not accessible to other tenants through the dashboard or API. Actions performed through router management and remote CLI tools are recorded in an audit log tied to the account and IP address that performed them, so that configuration changes can be traced after the fact.

ISN Free WiFi support staff never ask you for your dashboard password. When you request hands-on help (for example, configuring a router), our staff access your dashboard through an internal support tool tied to their own ISN Free WiFi account, not yours — your password is never shared, entered, or known by anyone at ISN Free WiFi. Every such access is logged against the staff member's own identity, distinct from ordinary logins to your own account, and is only ever used to act on the specific request you raised with us.

Where the Platform processes personal information of your Guests (for example, names or ID numbers captured at a captive portal login screen) on your behalf, ISN Free WiFi acts as an operator under the Protection of Personal Information Act (POPIA), and you remain the responsible party for that Guest data. We apply reasonable technical and organizational measures to protect data held on the Platform, and will notify affected tenants without undue delay if we become aware of a security compromise affecting their data. Survey responses collected through the Platform's survey-supported access feature are a deliberate exception to this: they are stored without any link to a Guest's identity, so no de-anonymization is possible on our side even on request.

We aim to keep the Platform available at all times and publish live uptime and incident information on our status page. Planned maintenance is scheduled and communicated in advance where practical. Unless a separate service level agreement has been signed with your account, the Platform is provided without a guaranteed uptime commitment.

ISN Free WiFi retains all rights to the Platform itself, including its software, design, and underlying technology. You retain all rights to the branding, logos, and content you upload for your own captive portal, and grant us a limited license to host and display that content solely to operate your portal.

You may close your Business Account at any time from the dashboard. We may suspend or terminate a Business Account for material breach of these terms, prolonged non-payment beyond the suspension period, or use of the Platform in a way that puts other tenants or the Platform at risk. On termination, outstanding fees remain due and your data will be retained or deleted in line with our standard data retention practice.

To the maximum extent permitted by law, ISN Free WiFi's liability arising from your use of the Platform is limited to the fees paid by you in the three months preceding the claim. We are not liable for indirect or consequential loss, including loss of revenue arising from your own guests' use or misuse of your captive portal.

These terms are governed by the laws of the Republic of South Africa, and any dispute arising from them is subject to the jurisdiction of the South African courts.

We may update these terms from time to time to reflect changes to the Platform or applicable law. Material changes will be communicated to Business Account holders by email or dashboard notice ahead of taking effect. Continued use of the Platform after a change takes effect constitutes acceptance of the updated terms.

Questions about these terms can be sent to info@isnfreewifi.co.za.